Tunare (E`ci) Public Raiding - & Infinit Guild Forums

May 12, 2011
We thank you for your patience as we continue to work around the clock to restore our game services. We know this has been a frustrating time for you and appreciate your understanding as we work to confirm the security of our network.

In light of the recent outage of Sony Online Entertainment's game services due to April's cyber-attack, we are committed to compensating our loyal player base for the inconvenience caused by the data breach and lost game time while we improve our security measures.

We are currently in the process of an extensive upgrade to our network to further protect your information from future attacks. It will likely be at least a few more days before we restore our services, and when we come back online, here is what you can expect for each of our game services.

First and foremost, all impacted players will receive 30 days of game time added to the end of the current billing cycle in addition to one day for each day the system is down. Additionally, many games are offering a variety of in-game items and special events to welcome players back once our services resume (per the outline below). This is true for both PC and PlayStation®3 computer entertainment system based products.

* DC Universe™ Online: Batman™ and Two-Face™ Inspired Masks and 30 Marks of Distinction
* Free Realms®: Free daily items (7 to collect)
* Clone Wars Adventures™: Count Dooku v2 Outfit
* EverQuest®: A series of events, including Double XP, Double Rare Mob Spawns and Double Faction Gains
* EverQuest II and EverQuest II Extended: A series of events, including Double XP, Double Guild XP, Loot Bonanza, and City Festivals
* Vanguard: Saga of Heroes®: A series of Double XP events
* Star Wars Galaxies™: Bounty Hunter Statue, a miniature model of Boba Fett's ship, the Slave I™
* Magic: The Gathering - Tactics™: Four of each of these spells: "Ivory Mask", "Duress" and "Angelheart Vial", plus 500 Station Cash
* PoxNora®: Limited edition Carrionling, Welcome Back 5K Gold Award Tournaments and two Draft Tournaments, plus 500 Station Cash


For our lifetime subscribers, we'll grant in-game currency; specifically 20,000 coins for Free Realms, 7,500 Galactic Credits for Clone Wars Adventures and 10 Marks of Distinction for DC Universe Online (in addition to the items listed above).

And finally, our Station Access subscribers will receive 500 Station Cash, in addition to the subscription time and items listed above.

Additionally, we announced today that SOE will provide its U.S.-based Station Account holders with complimentary enrollment in an identity theft protection program through Debix, one of the industry's most reputable identity protection firms. For Station Account holders who live outside the U.S., SOE will be offering similar programs, if and as available, and will provide details as they're confirmed for each country or territory.

We continue to work around the clock to restore SOE's services and thank you for your continued patience as we complete our investigation of this criminal attack.

Thank you,
Sony Online Entertainment

•EverQuest®: A series of events, including Double XP, Double Rare Mob Spawns and Double Faction Gains

May 14, 2011

We deeply apologize for the breach in our system, the threat of compromised data and the inconveniences this outage has caused our players. We take this issue extremely seriously and want to assure you that we have and will use laser-like focus to protect the data you have entrusted to us.

Our top priority is the safety and security of your personal information. We have taken the necessary steps, including applying new technology and safeguards to protect your information so that you can feel confident about playing our games.

We know you are frustrated and, again, we cannot thank you enough for your patience during this difficult time. As our games are restored, we will require customers to change their Station Account passwords as an added security measure. This password can be changed by clicking on a link that will be provided in an email or by visiting SOE.com.

To show our gratitude for your patience and support, we are offering a welcome back package that includes special game content and services. For details on SOE's welcome back program, click here.

Additionally, to help provide peace of mind to those whose accounts were involved in the attack, we are offering customers an opportunity to enroll in a free identity theft protection program. Details of this program can be found by clicking here. Please note you will have to log in and reset your password before you can sign up for the complimentary program.

For more information, please see our Restoration Announcement.

We are committed to delivering secure, stable and entertaining games for players of all ages, and we thank you again for your time and support.

Sony Online Entertainment